How big is the tank, really?
We do not know, and the supplier disagrees with itself. One badge in its own gallery says 280 ml; the technical panel three images later says 2.8 L. Those are ten times apart and they cannot both be right. A 2.8 L tank on an 18 W portable unit would be unusual. The two figures do not agree, so this page does not quote either as fact.
Do I have to use essential oils?
No. It humidifies on plain water. Oil is optional.
Is it safe around pets?
On plain water, yes. With essential oils, treat it as a real risk: cats in particular lack an enzyme needed to process many oils, and tea tree, eucalyptus, citrus, pine, peppermint, cinnamon and ylang-ylang are all on veterinary caution lists. Birds are more sensitive again. If there is an animal in the house, plain water.
Is it quiet?
Ultrasonic units hum. The source listing carries a buyer saying it is almost silent on night mode; the supplier publishes no decibel figure, so that is one person's ear and not a spec.
Can I use it in a car?
The supplier markets it that way. We would want to see the power input figure - which it does not publish - before recommending it plugged into a car socket. Check the manual it ships with.
What water should I use?
Tap water is fine in a soft-water area. If your kettle furs up, use filtered or distilled - the same limescale settles on the ultrasonic plate and the output drops off.
How long does shipping take?
Orders are confirmed and processed within 2–3 business days (Monday to Friday, excluding Chinese public holidays), then typically arrive within 6–12 business days in the US, UK, Germany and the rest of Europe, or 8–15 business days in Canada (7–14 elsewhere), tracked all the way to your door.
Is shipping free?
Yes, on every order of $29.99 or more. Below $29.99, standard shipping is a flat $9.99, shown at checkout before you pay.
What is your return policy?
30-day returns, no questions asked. If it isn't right, contact us and we'll arrange the return.
Is there a warranty?
Every product carries a full 1-year warranty on top of the 30-day money-back promise.
Which payment methods do you accept?
All major cards, PayPal, Apple Pay and Google Pay — processed through Shopify's encrypted, PCI-compliant checkout.
How do I track my order?
You'll get a tracking link by email as soon as your order ships, and you can check progress any time on our Track Order page.