Is it actually hot? Can it burn anything?
No. There is no heating element and no flame. The plume is cool water mist lit by an LED, so it is cool to the touch and there is nothing to catch fire. It still contains water and electronics, so treat it like any other small appliance.
How quiet is it?
Not silent, whatever the source page says. The supplier's own noise chart marks the running level at 50-60 dB, which is roughly quiet conversation. Most people stop noticing it; light sleepers should not put it on the bedside table.
How long does a tank last?
The supplier does not publish it, so neither will we. The tank is 150 ml and the timer tops out at 5 hours, which suggests an evening rather than overnight. The supplier does not publish a run time.
Do I have to use essential oils?
No. It works as a plain humidifier and flame lamp on water alone, which is what we would suggest in a home with a cat or a dog — see the safety note.
Is it safe around pets?
Only on plain water. Diffusing essential oils around cats in particular is a real risk: cats lack an enzyme needed to process many of them, and tea tree, eucalyptus, citrus, pine, peppermint, cinnamon and ylang-ylang are all on veterinary caution lists. Birds are more sensitive again. If there is an animal in the house, run it with water only, or keep it in a room the animal cannot get into and ventilate afterwards.
Does it come with a plug?
No — it comes with a USB-A to USB-C cable. Any 5 V phone charger rated 2 A or better will run it, as will a laptop or a USB power bank.
Can I change the flame colour?
Yes, from the remote, and the ember bed behind the glass is on a separate button, so the plume and the logs can be different colours.
Does the water need to be anything special?
Tap water is fine in a soft-water area. If your kettle furs up, use filtered or distilled water — the same limescale will otherwise settle on the ultrasonic plate and the output will drop off.
How long does shipping take?
Orders are confirmed and processed within 2–3 business days (Monday to Friday, excluding Chinese public holidays), then typically arrive within 6–12 business days in the US, UK, Germany and the rest of Europe, or 8–15 business days in Canada (7–14 elsewhere), tracked all the way to your door.
Is shipping free?
Yes, on every order of $29.99 or more. Below $29.99, standard shipping is a flat $9.99, shown at checkout before you pay.
What is your return policy?
30-day returns, no questions asked. If it isn't right, contact us and we'll arrange the return.
Is there a warranty?
Every product carries a full 1-year warranty on top of the 30-day money-back promise.
Which payment methods do you accept?
All major cards, PayPal, Apple Pay and Google Pay — processed through Shopify's encrypted, PCI-compliant checkout.
How do I track my order?
You'll get a tracking link by email as soon as your order ships, and you can check progress any time on our Track Order page.