Thirty days to change your mind, for any reason, with no restocking fee.
How to return something
Write to us with your order number and tell us what you are sending back. We email a return label. Once the parcel reaches us, the refund is issued to the original payment method within three working days.
Condition
Products should come back complete and in a condition that allows them to be resold. You are welcome to have used the product — that is the point of a thirty-day window — but missing accessories or damage beyond normal handling may reduce the refund.
Faulty items
If something is faulty, we replace it first and sort the paperwork afterwards. Send a photo with your order number; we will not ask you to be without the product while we investigate.
Warranty
Every product carries a full year of warranty from the delivery date, covering defects in materials and workmanship. It does not cover accidental damage or normal wear.
Working days in this policy are Monday to Friday, excluding weekends and Chinese public holidays — see the business days section of our shipping policy.